Ordering Online & Payments

Order Process

All orders that you place with Carpetit will be subject to acceptance in accordance with our Terms and Conditions.

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us. Once we have received your order we will check the necessary information such as stock levels and pricing, we will then contact you to arrange a suitable date for delivery.

Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered, unless we have notified you that we are unable to accept your order or you have cancelled it.

Payments

We take payment from your debit card, credit card or PayPal account at the time that we receive your order, once we have checked your order value, card/ PayPal details, and the stock availability. We will accept payment of your order by Visa, Mastercard, Delta/Connect, PayPal and recognised debit cards only. Payment by cheque or cash on delivery is not accepted. Unfortunately, we do not offer credit facilities. Payment of goods must be made in accordance with our purchasing procedure. All orders are positively credit card sanctioned prior to despatch. We cannot accept any responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.

The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to any error or omission on the price published for the goods on our website is wrong. We try to ensure all prices displayed on our website are accurate, but the price of your goods on your order will need to be validated by us prior to processing the order. Goods are subject to availability. In the event that we are unable to supply the goods ordered, we will inform you of this as soon as possible.

Acknowledgement of your order is not a guarantee by us of the availability of the goods. If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must contact our Customer Services Team on 01214333400 or via email to customerservice@carpetit.co.uk to cancel the order or correct the details.

To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, and that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact, you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by PayPal or debit/ credit cards or bank transfer.

Ownership to any products you order with Carpet It shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in £ sterling and exclude VAT (where applicable) at the current rates.